REFUNDS AND EXCHANGES

We have built our reputation on great customer service and assistance. Tennis Traders will accept returns or exchanges within 30 days of purchase. If you have a defective product or merchandise that is not covered by a manufactures warranty it may be returned to Tennis Traders for refund, exchange, or credit.

Where to return/exchange a product:

Please send the product using a certified traceable delivery service (preferably UPS or FED EX), including a brief note explaining the reason for the return or exchange, including your receipt to:

Tennis Traders
3830 SW Hall Blvd
Beaverton, OR 97005
(877) 6-TENNIS

Shipping and handling fees are non-refundable.

Racquets:

New Racquets may be returned under the following guidelines:

1. The racquet is NEW (scraped frames or worn strings are not permitted).
2. The Racquet is returned accompanied by a receipt/proof of purchase.
3. The plastic wrap on the handle is intact.
4. Racquets must be returned with covers, if it came with a cover.

Defective Racquets may be returned under the following guidelines:

All racquets sold by Tennis Traders include a limited manufacturer's one-year warranty.

The manufacturer will review all racquets returned for warranty replacement under the following guidelines:

1. Returned racquets are received within one-year and are accompanied by a receipt or proof of purchase.

2. Returned racquets must be defective. All defects such as breaks, rattles etc. that occur during "normal" usage should be returned for manufacturer's review. All breakage, rattles etc. occurring as a result of accidents and or frustration etc. are NOT considered manufacturer's defects and should NOT be returned.

NOTE: All warranted Racquets replaced under the manufacturer's warranty will be covered by the policy only for the remainder of the original one-year period.
You may chose to purchase a new tennis racquet while your defective racquet is being considered for warranty replacement. If the manufacturer replaces your defective tennis racquet you will receive credit for its current selling price. The manufacturer warranty does not cover string and shipping costs.

NOTE: If the manufacturer does not replace your tennis racquet, it will be returned to you along with an explanation regarding why it was denied.

Footwear:

New Shoes may be returned under the following guidelines:

1. New shoes returned in the original box without any "bumps or bruises" and accompanied by a receipt/proof of purchase may be returned for credit. NEW shoes that are not intact in their original box should NOT be returned and will be refused and returned at YOUR expense.

2. New shoes returned in the original box without any "bumps or bruises" and accompanied by a receipt/proof of purchase may be returned for size adjustment. Please include the "correct" size and all other pertinent info.

NOTE: You will be charged for shipping on "size correction" exchanges.

Warranty Replacement

Manufacturers that include warranties on their shoes (i.e. WILSON, PRINCE ADIDAS, NIKE, BABOLAT) generally have an information card explaining exactly what is covered. If unavailable, warranty information for each shoe can be found on the Tennis Trader website. If you believe you have a shoe qualifying for replacement, please use the following manufacturer guidelines:
PRINCE:

Call 1-800-283-6647 and select option #1, then option #1 again. Request a return authorization (R/A) number. Send shoes including name, address, phone number and date purchased. PLEASE include your original receipt.

Send to:

Prince Returns Benetton Sportsystem
One Sportsystem Plaza
Bordentown, NJ. 08505
Please write your R/A number on the outside of the box.

WILSON:

Send your shoes including name, address, phone number and date purchased. PLEASE include your original receipt.

Send to:

Wilson Sporting Goods Co.
Attn: Guarantee Returns Freeport Center, Bldg. F-13
Clearfield, UT. 84016

NIKE:
Please call Nike Consumer affairs at 800-344-6453 for claim number and instructions.

ADIDAS:

Send your shoes including name, address, phone number and date purchased; with a $8.00 check made payable to Adidas. PLEASE include your original receipt. Please call 800-448-1796 with any questions.

Send to:
Adidas Six-month Performance Guarantee
5675 North Blackstock Rd.
Spartanburg, SC 29303

BABOLAT:
Call for 877-316-9435 for an authorization number.
Send to:
650 South Taylor Ave.
Louisville, CO 80027

Bags, Apparel, Strings, Tennis Accessories:

These items do not generally carry a manufacturer's warranty, however Tennis Traders will accept returns on defective items within 30 days of the invoice date and either credit or exchange.

NOTE: Natural Gut Strings are NOT included under any warranty, credit or exchange policy or provision.

Shipping Charges:

Shipping charges will be applied on all exchanges. In the event of Tennis Traders mis-shipments, subsequent replacements and/or exchanges will be made without additional freight charges.

If a special circumstance arises that is not covered by the procedures above, please call 1-800-6Tennis or e-mail customer service at service@tennistraders.com.

Thank You!

Team Tennis Traders