Address:
Tennis Traders
3830 SW Hall Blvd
Beaverton, OR 97005
(877) 6TENNIS

e-mail:
TTinfo@tennistraders.com

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GUARANTEES

We utilize the services of UPS for most all of our shipping needs. For some international and special shipments, we will use the U.S. Postal Service or FED-EX, whichever is more efficient. Due to our advanced system for taking and shipping your order, the chance for error has been virtually eliminated. If a problem does occur, we will determine the source and correct it as soon as possible.

ORDERING

Tennis Traders is an authorized dealer for all products that are presented on our website. All applicable manufacturers warranties are extended to our customers. Our system for taking and maintaining the integrity of your order is extremely advanced and accurate. Orders can take anywhere from 1-8 days, depending on availability and time the order is received. Your confidence and satisfaction is of the utmost importance on each and every order processed.

We are able to accept Visa, MasterCard, Discover and American Express. Within the United States you can also send a check or pay by C.O.D. ($6.00 charge imposed by UPS for C.O.D. orders).

Continental U.S. Customers - Our shipping charge is generally around $6.95 (tennis ball cases are $6.95 per case) for all UPS ground shipments within the continental United States. 2nd Day Air up to 3 pounds is $8.75. Next Day Air, 2nd Day Air over 4 pounds, or 3 Day Select delivery charges depend on the weight and destination of your order. We can also ship orders via the US Postal Service or Fed-EX. Special delivery arrangements may be available, Please call for rates etc.

Shipping Note: Next Dair Air and 2nd Day Air shipments can sometimes take an extra day for processing, as our vendors cannot guarantee a same-day shipping on all occassions. If you have specific questions on a shipment, please call or e-mail our warehouse.

Once an order has been placed, we will make every attempt to fill it completely. If one or more items need to be special ordered, the customer will be contacted. Once the item has been special ordered, the customer is responsible for payment. It will be dealt with on a case by case basis.

REFUNDS/EXCHANGES

We have built our reputation on great customer service and assistance. If you believe you have a defective product or merchandise, please follow the directions outlined below for the item(s) you are returning:

Where to return/exchange a product:

Please send the product using a certified traceable delivery service (preferably UPS or FED EX), including a brief note explaining the reason for the return or exchange, including your receipt to:

Tennis Traders
3830 SW Hall Blvd
Beaverton, OR 97005
(877) 6TENNIS

Shipping and handling fees are non-refundable.

Racquets:

New Racquets may be returned under the following guidelines:

The manufacturer will review all racquets returned for warranty replacement under the following guidelines:

NOTE: All warranted Racquets replaced under the manufacturer’s warranty will be covered by the policy only for the remainder of the original one-year period.

Warranted Racquet Options:

NOTE: If the manufacturer does not replace your tennis racquet, it will be returned to you along with an explanation regarding why it was denied.

Footwear:

New Shoes may be returned under the following guidelines:

Warranty Replacement

Manufacturers that include warranties on their shoes (i.e. WILSON, PRINCE ADIDAS, NIKE, FILA) generally have an information card explaining exactly what is covered. If unavailable, warranty information for each shoe can be found on the Tennis Trader website. If you believe you have a shoe qualifying for replacement, please use the following manufacturer guidelines:

FILA:

Call 1-800-747-3452 for Return Authorization Info.

Returned shoes must be accompanied by the original receipt.

PRINCE:

Call 1-800-283-6647 and select option #1, then option #1 again. Request a return authorization (R/A) number. Send shoes including name, address, phone number and date purchased. PLEASE include your original receipt.

Send to:
Prince Returns Benetton Sportsystem
One Sportsystem Plaza
Bordentown, NJ. 08505

Please write your R/A number on the outside of the box.

WILSON:

Send your shoes including name, address, phone number and date purchased. PLEASE include your original receipt.

Send to:
Wilson Sporting Goods Co.
Attn: Guarantee Returns Freeport Center, Bldg. F-13
Clearfield, Ut. 84016

NIKE:

Send your shoes including name, address, phone number and date purchased; with a $8.00 check made payable to Nike. PLEASE include your original receipt.

Send to:
All Product
Call 800-344-6453
address varies on the product type
Nike will send out shipping labels

ADIDAS:

Send your shoes including name, address, phone number and date purchased; with a $8.00 check made payable to Adidas. PLEASE include your original receipt.

Send to:
Adidas Six-month Performance Guarantee
5675 North Blackstock Rd.
Spartanburg, SC 29303

Court Equipment:

Ball machines and stringing machines generally come with a warranty supplied by the manufacturer. Refer to the Tennis Trader website for more information. The length of the warranty depends on the item in question.

Bags, Apparel, Strings, Tennis Accessories:

These items do not generally carry a manufacturer’s warranty, however Tennis Traders will accept returns on defective items within 30 days of the invoice date and either credit or exchange.

NOTE: Natural Gut Strings are NOT included under any warranty, credit or exchange policy or provision.

Shipping Charges:

Shipping charges will be applied on all exchanges. In the event of Tennis Traders mis-shipments, subsequent replacements and/or exchanges will be made without additional freight charges.

If a special circumstance arises that is not covered by the procedures above, please call 1.800.6Tennis or e-mail customer service at ttinfo@tennistraders.com.

Thank You!

Team Tennis Traders