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CONTACT US

Contact Tennis Traders



Address:
Tennis Traders
3830 SW Hall Blvd
Beaverton, OR 97005
(877) 6TENNIS

e-mail:
TTinfo@tennistraders.com

We are committed to offering the best customer service possible. 20 years in the industry has allowed us to develop organized and effective methods for recording and shipping our orders. We have also taken extra precautions to ensure both your privacy and security. If you have a special circumstance which is not covered by the information below, please don't hesitate to call
1.877.6tennis (1.800.625.6736)
toll free or
e-mail customer service at ttinfo@tennistraders.com

Thank you for your support,
Team Tennis Traders

GUARANTEES

We utilize the services of UPS for most all of our shipping needs. For some international and special shipments, we will use the U.S. Postal Service or FED-EX, whichever is more efficient. Due to our advanced system for taking and shipping your order, the chance for error has been virtually eliminated. If a problem does occur, we will determine the source and correct it as soon as possible.

ORDERING

Tennis Traders is an authorized dealer for all products that are presented on our website. All applicable manufacturers warranties are extended to our customers. Our system for taking and maintaining the integrity of your order is extremely advanced and accurate. Orders can take anywhere from 1-8 days, depending on availability and time the order is received. Your confidence and satisfaction is of the utmost importance on each and every order processed.

We are able to accept Visa, MasterCard, Discover and American Express. Within the United States you can also send a check or pay by C.O.D. ($6.00 charge imposed by UPS for C.O.D. orders).

Continental U.S. Customers - Our shipping charge is generally around $6.95 (tennis ball cases are $6.95 per case) for all UPS ground shipments within the continental United States. 2nd Day Air up to 3 pounds is $8.75. Next Day Air, 2nd Day Air over 4 pounds, or 3 Day Select delivery charges depend on the weight and destination of your order. We can also ship orders via the US Postal Service or Fed-EX. Special delivery arrangements may be available, Please call for rates etc.

Shipping Note: Next Dair Air and 2nd Day Air shipments can sometimes take an extra day for processing, as our vendors cannot guarantee a same-day shipping on all occassions. If you have specific questions on a shipment, please call or e-mail our warehouse.

Once an order has been placed, we will make every attempt to fill it completely. If one or more items need to be special ordered, the customer will be contacted. Once the item has been special ordered, the customer is responsible for payment. It will be dealt with on a case by case basis.

REFUNDS/EXCHANGES

We have built our reputation on great customer service and assistance. If you believe you have a defective product or merchandise, please follow the directions outlined below for the item(s) you are returning:

Where to return/exchange a product:

Please send the product using a certified traceable delivery service (preferably UPS or FED EX), including a brief note explaining the reason for the return or exchange, including your receipt to:

Tennis Traders
3830 SW Hall Blvd
Beaverton, OR 97005

(877) 6TENNIS

Shipping and handling fees are non-refundable.

Racquets:

New Racquets may be returned under the following guidelines:

1. The racquet is NEW (scraped frames or worn strings are not permitted).
2. The Racquet is returned accompanied by a receipt/proof of purchase.
3. The plastic wrap on the handle is intact.
4. Racquets must be returned with covers.
Defective Racquets may be returned under the following guidelines:

All racquets sold by Tennis Traders include a limited manufacturer’s one-year warranty.

The manufacturer will review all racquets returned for warranty replacement under the following guidelines:

1. Returned racquets are received within one-year and are accompanied by a receipt or proof of purchase.

2. Returned racquets must be defective. All defects such as breaks, rattles etc. that occur during “normal” usage should be returned for manufacturer’s review. All breakage, rattles etc. occurring as a result of accidents and or frustration etc. are NOT considered manufacturer’s defects and should NOT be returned.

NOTE: All warranted Racquets replaced under the manufacturer’s warranty will be covered by the policy only for the remainder of the original one-year period.

Warranted Racquet Options:

1. You may accept the manufacturer’s replacement tennis racquet. All warranted racquets will be strung at NO CHARGE with Tenex Synthetic Gut 16g string at the middle of the manufacturer’s recommended tension range. Please include a “request” with the return of your defective racquet if you prefer a particular string and/or tension… NOTE: String upgrades will charged accordingly. Tennis Traders will then ship your racquet using FED EX at NO CHARGE within the United States. International customers must pay all freight and related expenses.

2. A second option is to purchase a new tennis racquet while your defective racquet is being considered for warranty replacement. If the manufacturer replaces your defective tennis racquet you will receive credit for its current selling price. The manufacturer warranty does not cover string and shipping costs for this particular option.


NOTE: If the manufacturer does not replace your tennis racquet, it will be returned to you along with an explanation regarding why it was denied.

Footwear:

New Shoes may be returned under the following guidelines:

1. New shoes returned in the original box without any “bumps or bruises” and accompanied by a receipt/proof of purchase may be returned for credit. NEW shoes that are not intact in their original box should NOT be returned and will be refused and returned at YOUR expense.

2. New shoes returned in the original box without any “bumps or bruises” and accompanied by a receipt/proof of purchase may be returned for size adjustment. Please include the “correct” size and all other pertinent info. NOTE: You will be charged for shipping on “size correction” exchanges.

Warranty Replacement

Manufacturers that include warranties on their shoes (i.e. WILSON, PRINCE ADIDAS, NIKE, FILA) generally have an information card explaining exactly what is covered. If unavailable, warranty information for each shoe can be found on the Tennis Trader website. If you believe you have a shoe qualifying for replacement, please use the following manufacturer guidelines:

FILA:

Call 1-800-747-3452 for Return Authorization Info.

Returned shoes must be accompanied by the original receipt.

PRINCE:

Call 1-800-283-6647 and select option #1, then option #1 again. Request a return authorization (R/A) number. Send shoes including name, address, phone number and date purchased. PLEASE include your original receipt.

Send to:
Prince Returns Benetton Sportsystem
One Sportsystem Plaza
Bordentown, NJ. 08505

Please write your R/A number on the outside of the box.

WILSON:

Send your shoes including name, address, phone number and date purchased. PLEASE include your original receipt.

Send to:
Wilson Sporting Goods Co.
Attn: Guarantee Returns Freeport Center, Bldg. F-13
Clearfield, Ut. 84016

NIKE:

Send your shoes including name, address, phone number and date purchased; with a $8.00 check made payable to Nike. PLEASE include your original receipt.

Send to:
All Product
Call 800-344-6453
address varies on the product type
Nike will send out shipping labels

ADIDAS:

Send your shoes including name, address, phone number and date purchased; with a $8.00 check made payable to Adidas. PLEASE include your original receipt.

Send to:
Adidas Six-month Performance Guarantee
5675 North Blackstock Rd.
Spartanburg, SC 29303

Court Equipment:

Ball machines and stringing machines generally come with a warranty supplied by the manufacturer. Refer to the Tennis Trader website for more information. The length of the warranty depends on the item in question.


Bags, Apparel, Strings, Tennis Accessories:

These items do not generally carry a manufacturer’s warranty, however Tennis Traders will accept returns on defective items within 30 days of the invoice date and either credit or exchange.

NOTE: Natural Gut Strings are NOT included under any warranty, credit or exchange policy or provision.

Shipping Charges:

Shipping charges will be applied on all exchanges. In the event of Tennis Traders mis-shipments, subsequent replacements and/or exchanges will be made without additional freight charges.

If a special circumstance arises that is not covered by the procedures above, please call 1.800.6Tennis or e-mail customer service at ttinfo@tennistraders.com.

Thank You!

Team Tennis Traders



 

Closeout Racquets and Footwear

Please call 877-6TENNIS or email TennisTraders to order closeout racquets.

Tennis Racquet Closeouts**
Brand / Type
Grip Sizes Available
MSRP
TT Price
Head Racquets      
Head I.X1 (3) 3/8,
$119.99
$48.00
Head I.X3 OS (1) 3/8,
$179.99
$68.00
Head IS 1 MP (1) 3/8, (1) 1/2
$179.99
$48.00
Head IS 1 OS (2) 3/8, (2) 1/2, (3) 5/8
$179.99
$48.00
Head Liquidmetal Rave (2) 1/2
$210.00
$90.00
Head Liquidmetal 5 (2) 3/8, (2) 1/2
$245.00
$110.00
Head I Radical MP (1) 3/8
$199.99
$78.00
Head Instinct Tour XL (2) 3/8, (1) 1/2
$199.99
$78.00
Volkl Racquets      
Volkl Tour 10 MP (1) 1/2, (5/8)
$199.99
$85.00
Volkl Tour 6 (1) 5/8
$139.99
$59.00
Volkl V1 Classic (1) 5/8
$219.99
$87.00
Pro Kennex Racquets      
Pro Kennex Type S (1) 3/8
$199.99
$66.00
Dunlop Racquets      
Dunlop Quadro 102 (2) 1/2
$109.99
$56.00
Dunlop Absorber 98 (1) 1/2
$179.99
$65.00
Dunlop 200G XL (1) 1/2
$179.99
$77.00
Dunlop 400G (1) 3/8
$179.99
$77.00
Yonex Racquets      
Yonex MP Tour 1 (2) 1/2 , (1) 3/8
$219.99
$86.00
Yonex RQ 1200 (1) 5/8
$149.99
$56.00
Yonex V-Con 20 (1) 3/8
$229.99
$109.00
Wilson Racquets      
Wilson Pro Staff Extreme 6.7 (1) 3/8
$110.00
$61.00
Wilson T3 MP (1) 5/8
$210.00
$87.00
Prince Racquets      
Prince Turbo Outlaw MP (1) 5/8
$139.99
$61.00
Prince Turbo Outlaw OS (1) 1/2
$139.99
$61.00
Prince More Precision OS (1) 1/4
$199.99
$81.00
Prince More Balance 950 (2) 1/2, (1) 3/8
$199.99
$81.00
Prince More Response MP (1) 1/4 (6) 3/8, (2) 1/2
$199.99
$81.00
Prince More Attack MP (2) 1/2, (1) 5/8
$199.99
$81.00
Prince Diablo MS (1) 1/4
$199.99
$81.00
Prince NXG MP (2) 5/8
$199.99
$81.00

Please call 877-6TENNIS or email TennisTraders to order closeout footwear.

Men's Closeout Tennis Footwear**
Brand / Style Sizes Available
MSRP
TT Price
Adidas Shoes      
Diadora Shoes      
Diadora Passione 13.0
$79.99
$44.00
Diadora Kynetech 9.0
$79.99
$44.00
Diadora Winner DA 10.0
$94.95
$44.00
Diadora Momentum DA (2) 10.0, (2) 11.0, (2) 13.0
$94.95
$44.00
Fila Shoes      
Axiom 10.5, (2) 12.0
$69.95
$39.00
US Open 2004 8.5 (3), 9.0, 12.0, (2)13.0
$69.95
$39.00
K-Swiss Shoes      
Adidas a3 Forefoot 8.0, 8.5
$130.00
$72.00
Diadora Shoes      
Diadora Passione 13.0
$79.99
$44.00
Diadora Kynetech 9.0
$79.99
$44.00
Diadora Winner DA 10.0
$94.95
$44.00
Diadora Momentum DA (2) 10.0, (2) 11.0, (2) 13.0
$94.95
$44.00
Fila Shoes      
Axiom 10.5, (2) 12.0
$69.95
$39.00
US Open 2004 8.5 (3), 9.0, 12.0, (2)13.0
$69.95
$39.00
K-Swiss Shoes      
K-Swiss Accomplish 9.5, 10.0
$99.95
$54.00
K-Swiss Preventor GSX 13.0
$99.95
$54.00
New Balance Shoes      
New Balance CT801 8.5
$90.00
$43.00
New Balance CT652 11.5
$85.00
$43.00
New Balance CT649 12.5
$85.00
$43.00
Prince Shoes      
Prince NFFit Slide 8.0, 9.0, 13.0
$40.00
$19.00
Prince TT Warrior Low 13.0
$75.00
$34.00
Prince Fastcourt 7.0, (2) 8.0, 9.0, 10, 11.5
$110.00
$51.00
Prince NFF Mid 10.0, (2) 13.0
$110.00
$48.00
Reebok Shoes      
Reebok Centre Court DMX 12.0
$75.00
$29.00
Reebok Kickerve DMX (2) 8.5
$75.00
$29.00
Reebok Bonzer 2 8.0, 11.5, (2) 12.0, 13.0
$85.00
$41.00
Reebok 360 DMX 10.0
$85.00
$41.00
Reebok Paradigm DMX (2) 9.0, 11.0, (3) 11.5
$95.00
$48.00
Wilson Shoes      
Wilson Pro Staff Extreme 800 (2) 8.5, 10.5, (3)11.5, 13.0
$99.99
$54.00
Wilson Crossfire SL 8.0, 8.5, (2) 13.0
$99.99
$54.00
Wilson Fli-Bi 8.0, 8.5, 9.0, 13.0
$99.99
$54.00

Please call 877-6TENNIS or email TennisTraders to order closeout footwear.

Women's Closeout Tennis Footwear**
Brand / Style Sizes Available
MSRP
TT Price
Diadora Shoes      
Diadora Momentum DA2 7.0, 8.5, 9.5, 10.0
$99.99
$55.00
Diadora Hydra 6.0, 6.5
$60.00
$29.00
Diadora Elite Pro DA 9.0
$79.95
$44.00
Diadora Passione (3) 9.5
$79.95
$44.00
Fila Shoes      
Fila Axilite 8.0, 10.0
$70.00
$39.99
Fila US OPEN 2004 8.5
$85.00
$45.00
Fila Axiom 6.0, 7.5, (2)10.0
$70.00
$39.99
Head Shoes      
Head CTech 6000 10.0
$74.99
$31.00
Head Adapt 6.0
$89.99
$36.00
Nike Shoes      
Nike Air Breathe Free 5.0, 6.0, 6.5
$110.00
$65.00
Nike Air Commit (2) 7.5, (2) 8.5, (2) 10.0
$95.00
$48.00
Nike Air Deschutz Sandal 5.0, 8.0
$50.00
$19.00
Nike Air Illusion 7.0
$70.00
$39.00
Nike Air Max Harmony (3) 6.0, (2) 6.5
$95.00
$48.00
Nike Vapor S2 6.0, 6.5
$95.00
$56.00
Nike Air Max Astound All 6.0,6.5
$115.00
$57.00
Nike Air Zoom Sterling 5.0, 6.0, 6.5
$120.00
$55.00
Prince Shoes      
Prince QT Fastcourt 5.0
$95.00
$55.00
Prince NFF Slide 5.0, 9.0
$45.00
$19.00
Prince TT Vendetta 6.5
$95.00
$55.00
Prince NFF Low 6.0
$110.00
$48.00
New Balance Shoes      
WCT651 5.0, 5.5
$85.00
$41.00
WCT652 7.5, 10.0
$85.00
$41.00
WCT650 7.0
$85.00
$46.00
Reebok Shoes      
Reebok Victory 5.5
$84.99
$41.00
Reebok Paradigm DMX 6.0, 6.5, 7.0, 7.5
$95.00
$46.00
Reebok Kickserve DMX 9.5, 10.0
$65.00
$29.00
Reebok Stadium Court 5.5
$75.00
$38.00
Reebok Rapidfire DMX 6.5
$84.99
$46.00
Wilson Shoes      
Wilson Pro Staff DST 02 6.0
$69.99
$41.00
Wilson Fantom 6.0
$69.99
$41.00
Wilson Intrigue 800 6.0
$69.99
$41.00
Wilson Pro Staff Classic 6.5, 9.5
$64.99
$30.00


*call for details 1-877-6Tennis
**limited to stock on hand

 

 

Toll Free 1.877.6TENNIS / e-mail: ttinfo@tennistraders.com
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©2009 Tennis Traders, INC. All Rights Reserved.
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